Many visits. Less clarity.
Clicks alone do not tell us whether a visitor understood a service or took an appropriate next step.
LahaLak for healthcare providersNot every inquiry is an opportunity.
Not every inquiry is an opportunity.
What matters is receiving the right request.
We help patients understand a service, its requirements and options before taking the next step, connecting that understanding to clearer paths for discovery, requests and purchases.
Clearer information More specific requests Steps that can be followed
We aim to make requests clearer; outcomes vary by service and provider, and completed transactions are not guaranteed.
Request journey · Illustrative example
Understand the service first. Then take the right step.
01
Healthcare needWhat should I know about this service?
02
Structured informationScope · requirements · branches · options
03
Actionable requestPurchase · quote request · specific inquiry
From clearer knowledge to a practical next stepA goal we measure
We connect patient needs with appropriate services through:
Structured knowledgeSupports understanding
Discoverable servicesInformation and options
Traceable transactionsBy partnership track
The real challenge
How many inquiries does your team handle before the real request becomes clear?
Your organization may attract considerable interest, yet some patients do not know what a service includes or requires. They may reach the wrong department or request a price before clarifying their needs.
Visibility alone is not always the problem. Sometimes the gap lies between a healthcare question and a decision.
“The quality of an opportunity matters more than the number of messages.”
Time spent explaining the same things
General, repeated questions consume staff time when useful information does not reach patients early.
Requests reach the wrong place
Different specialties, branches and requirements call for more precise routing.
Price alone does not tell the story
Patients may miss included services, expertise and benefits associated with care.
A different path
Interactive illustration · sample onlyWhen knowledge becomes part of the request journey.
The difference goes beyond listing an organization: it connects service information and available options with an appropriate next step.
LAHALAK / PATIENT JOURNEYNot real examples
Stage 01 / Learn
What should I know before a particular test?
Information helps a patient understand the service and when it may be relevant, without replacing a clinician’s assessment.
Service definitionWhen is it used?Common questions
Providers are different
Start with your organization, not a product name.
A laboratory may need a different starting point from a hospital or imaging center. Select your type to see an example closer to your work.
Possible challengeRouting a request to the right department, branch and specialty in a multi-service organization.
How the journey may helpShow services by specialty and branch, with distinct paths for quotes, purchases and institutional requests.
Tracks to explore: Adrej · Labbi · NafesExplore the tracks
Distinct collaboration models
Choose a way of working that fits your services.
Four core ways to collaborate, without forcing every organization into one model. You can consider more than one track in one plan.
01 / PRE-DESIGNED
Adrej
Keep your services available
Add your organization’s services, prices and branches to an organized catalogue connecting health content with services people can discover and buy.
The patient pays the full service price through LahaLak; claims are reviewed and amounts due are settled after delivery under the agreement.02 / LIMITED EDITIONS
Lafta
Limited offers on your terms
Create an offer or package with a defined period or quantity, clear terms and a clear price, without making every service a permanent discount.
The patient pays a portion through the platform under the agreement and the remaining amount to the provider.03 / RFQ
Labbi
Respond to an existing service need
Receive quote requests within your specialties and service cities, and submit a clear offer under the request and participation terms.
The patient pays the full selected offer through LahaLak; any commission is part of the price, not an addition to it.04 / TENDERS
Nafes
Institutional healthcare procurement
Propose supply for healthcare projects with defined quantities and requirements, through invitation, evaluation and award procedures specific to each opportunity.
In this model LahaLak purchases from the provider and resells under the project agreements.Dependent option, not a separate entry track
Sharek | healthcare campaigns
LahaLak designs health initiatives linking education to appropriate services. Participation is limited to providers with an active Adrej relationship and eligibility for each campaign.
Requires Adrej eligibility and cannot be added to a plan on its own.Product tour
Interactive example — not a live provider accountWhat happens after a request matters just as much as receiving it.
Behind the patient journey are tools for managing services, orders, opportunities and finances according to the tracks activated for each provider.
Service branchChoose a branch
Listing statusActive / paused
Follow-up typePrices and information
TaskStatusNext step
Review service descriptionEditingUpdate
Set branch priceServiceSave
Manage added valueContentReview
This example shows a possible workflow. Available tools depend on approved and activated tracks.
Clarity before commitment
How does a transaction work, and when are you paid?
One financial description cannot cover every track. Payment, collection, contracting and responsibilities differ by model.
Final details depend on approved agreements, policies, and financial and legal review. These summaries are not binding offers; service and offer details are confirmed when approved.
Adrej / LabbiThe patient pays through LahaLak; claims, entitlement and settlement follow delivery and the track terms.
LaftaPart of the total price is paid through the platform and the rest to the provider, with published use and refund terms.
NafesAward and supply follow the project agreement. LahaLak purchases services from the provider and resells to the institutional buyer.
SharekThe operational and financial model follows Adrej, subject to campaign eligibility.
LAHALAK PROVIDER ACADEMY
Learning topics in preparationA stronger partnership begins with a team that knows its tools.
Role-based learning helps your organization understand operations, from activation to tracking requests and outcomes.
PROVIDER ACADEMY
Learning is not only an introduction to partnership. It is part of making it work.
Learn by role: management, operations, marketing or finance, with practical material your team can revisit.
01 / FOUNDATION
Start with LahaLak
Tracks, account setup and permission assignment.
02 / OPERATIONS
Manage services and orders
Updates, follow-up and coordination across teams.
03 / PERFORMANCE
Finance and results
Claims, performance review and opportunities.
These cards describe learning topics in preparation; they do not indicate published courses. Available courses will appear when released.
Learn. Watch. Think.
Practical knowledge for healthcare decision makers.
Videos explain the experience; articles examine economics, operations and technology so decisions rest on clearer understanding.
Videos
Operations insight · in preparation
Why views and inquiries alone are not enough
How can we test whether a request fits a service and what happened after contact?
Technology and knowledge · in preparation
How structured data explains provider capabilities
From a service catalogue to discoverable, analyzable information.
PROVIDER SUCCESS
The journey should not end when an account is created.
After partnership begins, teams need to understand setup and review results. Eligible partnerships may receive two introductory sessions without additional charge, subject to approved terms; eligibility is confirmed during review.
01 / ACTIVATION
Activation and setup session
Prepare the account, review services and branches, assign responsibilities and explain first operational steps.
02 / PERFORMANCE
Performance review session
Review early usage and operational indicators, discuss issues and prioritize improvements.
Relationship principles
Healthcare is not an ordinary commodity.
We do not create unnecessary medical need. We aim to clarify information and connect an existing healthcare need with an appropriate service, respecting clinicians’ roles and patients’ right to choose.
Clinical neutralityTransparencyReliabilitySimplicityRespect for clinical judgmentData governance
FAQ
Questions deserve clear answers.
Choosing a digital healthcare partner is an important operational and commercial decision. These questions should be discussed before collaboration begins.
What do you mean by a suitable or clearer healthcare request?
It is a request related to a service, specialty or area the organization serves, with practical information helping its team understand the next step. It is not a medical judgment about the patient’s eligibility or a guarantee that a transaction will be completed.
Does LahaLak guarantee more sales or fewer unqualified inquiries?
No. Outcomes vary with services, prices, locations and patient behavior. These are value hypotheses we aim to test by measuring request quality and progress to delivery; they are not proven facts for every organization.
How is the platform different from a medical directory or marketing agency?
LahaLak connects structured content to understandable, comparable services and then to distinct purchase, quote and procurement paths. Currently available tools differ by track, so implementation scope must be clear before contracting.
Must we discount our services to participate?
Not every service needs a discount. In suitable tracks, providers can show added value, what a service includes, where it is delivered and its terms. Lafta is an optional track for limited offers.
Can we join more than one collaboration track?
Yes, subject to organizational eligibility and operational and contractual requirements. Adrej and Labbi, for example, may be combined. Sharek depends on an active Adrej provider and is not a standalone track.
How do we receive patient data in Labbi quote requests?
Patient identifying details are hidden from providers while quotes are submitted before purchase. Later data sharing follows what is needed to deliver the service and applicable privacy controls.
Do payment and settlement differ by track?
Yes. In Adrej and Labbi, the patient pays through the platform under the agreement. Lafta has a different partial payment model, while Nafes involves purchase, supply and resale under a project contract.
Are the Academy and all AI features available now?
Availability of courses and features depends on what has actually been published and activated. The learning examples and interfaces shown here do not mean every course or feature is available; availability is confirmed when a partnership begins.
What happens after a partnership application is accepted?
Requirements, documents and the appropriate contractual relationship are completed first. Account activation and operational setup then follow for approved tracks. The proposed support journey includes activation and performance review sessions for eligible relationships.
Does every track require an annual agreement?
No. The relationship differs by track. Defined service listings use an annual agreement, quote requests may use electronic participation terms, and institutional procurement has project-specific requirements and documents.
Next step
Could requests become clearer for your organization?
Start by understanding the tracks that fit your services. Explore the journey example, then build a partnership plan or discuss the fit with LahaLak’s team.