An inquiry that never becomes a visit
A booking or conversation can consume team time without a concrete next step. Counting inquiries alone is not enough.
LahaLak / Partnership tracks / Adrej
Adrej · Predefined services
Help patients understand your service before they arrive.
With Adrej, health information connects to an organized service catalog. Your organization adds its prices, branches, and distinguishing details, giving patients a clearer path from search to service choice and purchase.
Clearer information before a requestProvider controlled prices and branchesPurchase and follow-up under the agreement
The aim is a clearer, more suitable request; neither sales nor advance clinical acceptance is guaranteed.
From understanding a service to delivering itIllustrative information
Patient viewOrganized service
HbA1c blood test
What is included?Test details
Where is it offered?City and branch
Added valueProvider specific
PriceSet by provider
Choose service and branch
Provider viewAdrej
Service setup
Core scientific information is organized; the organization controls its offering details.
BranchSet by provider
PriceSet by provider
Added valueDepends on service
Service shown using organization details
Illustrative example; no real patient recordPatient view ↔ Provider view
Clearer understanding → more specific request
What did we hear from the market?
The problem is not always too few inquiries.
In customer discovery interviews with healthcare organizations, recurring gaps emerged between service interest, attendance, and delivery. These are qualitative signals for improving the experience, not proven platform performance results.
A patient surprised by the details
Differences in price, scope, or procedure requirements can turn arrival into the beginning of new questions.
Follow-up without clear context
Moving among calls, messages, spreadsheets, and systems makes it harder to measure what happened after contact.
That is why Adrej starts with a service patients can understand and choose, rather than a form that only asks for a phone number.
How does it work?
A journey that starts with understanding and ends with an actionable next step.
Select a stage to see Adrej’s role in the service journey. These explanations illustrate the information that should be clear at each step.
PATIENT NEED01 / 05
Health question
Where do I begin?
A patient may begin with a question about a test or service rather than a hospital name. Organized information helps identify the intended service.
Illustrative exampleWhat is the purpose of an HbA1c test?
Service clarityPractical request contextDoes not replace medical evaluation
Provider control
The core knowledge is organized. Your service offer remains yours.
Your team does not need to write every scientific description from scratch. The organization uses LahaLak’s catalog and manages the services it actually offers, prices, branches, conditions, and added value.
01Choose your services
Select catalog services that match your organization’s specialties.
02Set your price
Prices and added value come from the organization’s offering details.
03Manage your branches
Associate a service with branches that actually deliver it.
04Add many services
Bulk Excel setup can reduce manual work.
Offering management illustration
Service card in a provider workspace
ServiceHbA1c blood test
Service priceSet by organization
BranchesCan be configured
What does the price include?Added value
Offering statusActive — example
This example depicts publication without a separate manual approval for each price or service. Actual permissions and publishing controls must be verified; accuracy, compliance, and publishing responsibilities remain subject to approved policies.
Designed for your organization
Not every service can be presented in the same way.
Choose your facility type to see what a patient may need to understand before the next step.
What does the patient want to know?
Which department or branch offers the service?
Clarifying the service, branches, and inclusions can reduce surprises before contact.
How does Adrej help present it?
Services organized by specialty and branch
The organization adds relevant prices, added value, and options for each service.
Operations and finance
Transaction clarity matters as much as service clarity.
Before contracting, the organization should understand how a request moves from payment to delivery, when a financial claim arises, and how entitlements are settled.
01
Service purchase
Under the agreed service model, the patient pays the full price through LahaLak.
02
Request processing
The organization applies the agreed acceptance and processing policy.
03
Care delivery
The organization delivers the service and documents it under the contract and QR process.
04
Claim
The invoice and claim documents are submitted after the service.
05
Settlement
Entitlement is reviewed and paid under the partnership agreement.
Important: This is an educational sequence subject to the agreement and approved operations, not a real transaction. The full amount paid by a patient is not necessarily platform revenue. Commissions, tax treatment, refunds, and settlement speed vary by agreement and finance and legal review.
What should be measured?
Look beyond views and clicks.
Measures of movement from knowledge to request and then delivery can reveal what to improve. Before using a number in a business decision, confirm that the event was recorded, its definition is clear, and the data is comparable.
The adjacent items are design indicators, not actual data or confirmation that every dashboard detail is available.
From article to serviceDid a visitor move to a service that meets their need?
From service to provider choiceCould they understand the available choices?
From choice to transactionHow many requests became purchases that can be fulfilled?
From request to deliveryHow many services were actually delivered after the transaction?
An Adrej dependent feature
Your interactive profile. Your services as your organization provides them.
An organization page can show its introduction, branches, and active services. Participation in Sharek health campaigns may be possible after eligibility review. Sharek is not a separate entry track: it requires an active Adrej relationship and meeting each campaign’s conditions, and is never enabled automatically.
Adrej Academy
Activation begins the journey. Learning makes it clearer for your team.
We propose a short learning library for operations, marketing, and finance teams. Explore lesson outlines here; the material has not yet been published as videos.
LAHALAK PROVIDER ACADEMY
From activating a first service to tracking a first claim.
Learn the core steps and share guidance with the relevant staff in your organization.
01. Choosing and activating servicesExplore — From catalog to offering
02. Prices, branches, and added valueExplore — Setting organization information
03. Requests, delivery, and claimsExplore — Transaction lifecycle
Does Adrej guarantee a number of patients or buyers?
No. Adrej organizes how services are presented and connected to purchase journeys. Demand and outcomes depend on the service, location, price, actual demand, and other factors. We do not guarantee a conversion rate.
Do we need to write a scientific explanation for each service?
The LahaLak catalog provides a core service description and organized information. The organization controls its offering details such as price, branches, benefits, and permitted conditions, and may suggest services missing from the catalog.
Can the organization set prices for each branch?
Adrej includes service prices and the branches that provide it, including branch-specific service details where the approved offering structure supports them.
Can many services be entered at once?
The operating model includes bulk setup through Excel files to reduce manual work. The import template and operating limits need verification during activation.
Does each service require manual approval before publication?
The described model allows providers to activate catalog services under publishing controls without a separate manual approval for every operation. Actual permissions and operation must be verified before relying on that. Providers remain responsible for offering accuracy, with controls and review or suspension for noncompliant content.
How does the patient pay, and when does the organization receive its entitlement?
In the Adrej model the patient pays the full service price through LahaLak. After delivery, invoice and claim submission, and review, provider entitlements are settled under the agreement. Commission rates, settlement options and timing vary by contract and approved operations.
Who makes clinical decisions and delivers care?
Clinical responsibility, medical assessment, and delivery belong to the organization and authorized practitioner. LahaLak’s nonclinical role covers information, selection, transactions, and support as agreed.
Can we join Sharek campaigns?
Sharek campaign eligibility is limited to organizations with an active Adrej relationship that meet the campaign conditions. It is not activated automatically without checking eligibility and agreement to participation details.
Does Adrej replace a hospital HIS or CRM?
We do not present it as a complete replacement for internal systems. The track focuses on organizing service offerings, linking them to patient discovery and transactions, and managing the platform related service journey. Possible integrations are defined with each organization separately.
Next step
Start with the service you want patients to find and understand more clearly.
Choose Adrej in your partnership plan, or discuss which services and branches would make a practical starting point with LahaLak.